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Rapport and ComXo launch National Telephonists’ Day

Rapport, Compass Group UK & Ireland’s guest services business, is launching National Telephonists’ Day in collaboration with switchboard support specialist ComXo on 10 March 2014.

Compass Group news team
Tuesday 18 February 2014

National Telephonists' Day logo image


The event, which is an industry first, has been set up to recognise the work done by professional telephonists and marks the anniversary of the very first telephone call made by Alexander Graham Bell in 1876.

In advance of the event, Rapport and ComXo are calling on the corporate and hotel industries to take part and actively celebrate their professional switchboard operators, engage with their employees, take the opportunity to acknowledge their work and shine the spotlight on team members who otherwise might often go unnoticed. Together, they plan to ensure that National Telephonists’ Day becomes an annual event in the calendar.

Leading the way, Rapport and ComXo have planned a range of events to celebrate their telephonists at each of their switchboard operations, from competitions and prize-givings to special team lunches. Managing Director of Rapport, Greg Mace, and Andrew Try, Managing Director of ComXo, are heading back to work on the front line for the day at one of their prestigious client sites in London.

Rapport and ComXo have also launched a dedicated website – www.nationaltelephonistsday.com – to encourage both organisations and individuals to participate in online and telephony activities. Telephonists across the UK are being invited to interact by posting photos and sharing amusing stories, as well as phoning in with their favourite tongue-twister. Winners will be decided in an online vote.

Greg Mace, Managing Director of Rapport, said: “Our telephonists are often our guests’ first point of contact with our clients’ organisations and we appreciate how hard they work to ensure that they make a brilliant first impression. Launching National Telephonists’ Day was a chance for us to celebrate the great work they do and to raise their profile within our operations. We hope that every single telephonist who takes part will feel proud about the important job they do and embody one of our core values: to walk that little bit taller at the end of the day.

Andrew Try, Managing Director of ComXo commented: “Telephonists are the unsung brand guardians for thousands of businesses up and down the country.  Our professional service sector customers use us because they know that their brand's first impression is often a defining moment of a new business relationship that must reflect exceptional service and trust.” 

“For both our customers and our telephonists, this moment of truth occurs hundreds of times a day and yet goes unrecognised.  National Telephonists' Day is a chance for us to bring the uniquely challenging nature of the professional telephonists' skills and responsibilities to the fore and celebrate it.”


For more information contact:

Tara Carroll, Compass Group UK & Ireland

T: 01895 554210 / 07798566405

E: tara.carroll@compass-group.co.uk

Notes to editors:

·         Rapport also supports National Receptionists Day. To mark the day in 2013, the Rapport senior management team went back ‘Back to the Front' and spent the day working alongside front-line reception teams to experience a day in the life of a Rapport receptionist.

·         National Telephonists’ Day on social media:

o   Facebook profile: https://www.facebook.com/NationalTelephonistsDay2014

o   Twitter handle: https://twitter.com/NTDMarch10