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Restaurant Associates wins big at the 2014 Customer Service Training Network Awards

Restaurant Associates, the executive dining division of Compass Group UK & Ireland, is celebrating after winning three awards at the annual Customer Service Training Network Awards.

Compass Group news team
Wednesday 09 July 2014

Customer Service Training Network Awards


Restaurant Associates continues to champion the key role customer service plays in the foodservice sector and, for the third consecutive year, has won Customer Service Training Programme of the Year for its acclaimed customer experience programme, ‘impressions’. Peter Clark-Lewis, Restaurant Associates’ Training Lead won Accredited Trainer of the Year for the second year running for his work in developing and bringing the impressions programme to life for over 4,000 associates.

This year’s awards also saw the introduction of the Customer Service Operational Training Programme of the Year award in which Restaurant Associates scooped the silver award for the positive operational impact impressions has had on the organisation.

Restaurant Associates’ bespoke customer experience training programme, ‘impressions’, was developed to provide frontline associates with the right tools and training to ensure they make a first and lasting impression by putting the customer at the heart of everything they do. Through ongoing training and regular insights, impressions has now been rolled out throughout Restaurant Associates.

Andy Harris, Managing Director of Restaurant Associates, said: “I’m truly proud of the continued success of impressions and of Peter Clark-Lewis, who has continued to drive the programme throughout the business. It’s fantastic that three years after we first launched impressions, it’s still winning awards – proof of how much of a game-changer it is. Providing brilliant service to all of our customers is key; in fact, it’s the most important thing we do all day, every day”.

Now in its fifth year, this year’s Customer Service Training Network Awards, held at the Radisson Blu Edwardian at Heathrow on Friday 4 July 2014, was attended by some of the UK’s leading organisations across a vast range of sectors. Supported by the Institute of Customer Service, the awards celebrate the best in customer service training excellence – showcasing innovation, passion and pride in the profession and the people who work in it.


For more information:
Luke Hanley, Compass Group UK & Ireland
Tel: 01895 554462 / Mob:  07917790040
Email: luke.hanley@compass-group.co.uk